Refund Policy

Refund policy
Should you wish to return the item, simply send an email to this address info@francisfort.com with the order number and name used in the subject line.

The item must be bagged and packaged as received, clearly free of any defects not caused by us (e.g. scratches, stains, injuries).

Should the item be damaged or non-compliant FRANCIS FORT reserves the right not to proceed with the refund.

Please note that each return must be made to the same warehouse address from which they were shipped. Please request tracked shipping so share the tracking with us. Please note that we will accept only product in the same packaging and condition as received.

Chunyan Cai, Longhua District Fucheng Street, Dahe Community, Bamboo Village, Ketujia Building 3128, Shenzhen, Guangdong, 518110, CN

PLEASE DO NOT SEND THE PARCEL BACK TO THE ADDRESS ON THE SLIP ITSELF AS IT MAY ONLY BE THAT OF THE LOCAL CARRIER. 

The article in question must be returned within and no later than 14 days of arrival. It will be the customer's responsibility to personally arrange for the return of the package through local logistics chains.